How to contact us as Lazy S'S Farm

Contact Us at Lazy S'S Farm

To reduce Spam, we have removed our typed E-Mail address with a link from the website! Nasty search bots rummage around the Internet collecting posted E-mail addresses and selling them! And then addresses start getting Spammed. We were being overwhelmed with junk mail and still get over 100 a day. Sigh... :-)

Mail Order Contacts

Order related questions: Write to Debby Questions about a SPECIFIC order that you've placed. Please include the order number. If you haven't placed the order, please send your questions to one of the addresses below! They will be able to help you more quickly.

General Questions or Errors on the website, etc. Write to Pete

Plant availability: Write to Availability "When will this plant be available?" "I'd like to order more than you show available", etc.

For problems of a shopping cart/software/technical nature, write to Austin: Tech Support (No plant questions.)

We are unable to answer general gardening questions or make suggestions about planting combinations. There are too many of you and too few of use to offer that service.

We have no way to respond or reach you if your E-mail address is wrong. About 1 out of 10 mails come in with a mistyped address! If you don't get a reply, you can bet we got a mistyped address!

We are a family run business. Our staff works Monday thru Friday. We personally do work on weekends (plants are still thirsty, of course) but do try to take some personal time on the weekends, usually on Sunday to spend with our children and grandchild, so please understand that if you write on Saturday night, you may not hear from us until Monday. However...

If you do not hear from us in 48 hours, assume that there is a problem (your E-Mail address is wrong is the usual reason). You can also write us directly from your E-Mail server by typing in the appropriate address below. This is a graphic -- so you actually have to type it rather than copying and pasting.

Phone Calls: For many people, picking up the phone and calling a business seems like the easiest way to communicate. Unfortunately for us, that's not the case. We're rarely ever near a phone and when we come in at night, trying to return 50 phone calls at hours that you wouldn't want to hear from us isn't nearly as efficient as returning 50 E-Mails. We also don't reach an 'Answering Machine' with E-mails and have to start playing 'Phone Tag'. Furthermore and mostly importantly, E-Mail is both a form of communication AND a verbatim record of that communication. It can be filed, printed, moved to a 'To Do' list. We can serve customers much better and efficiently via E-mail than by phone.

When you place an order, you will be given our phone number immediately on the instant confirmation page but we do ask that you use it for emergency purposes -- for instance, at the last possible second, due to a family crisis you need for us to reschedule your order. If you need for us to do other things for you, please use E-mail. Generally, we respond more quickly to E-mail than to a phone message -- you will almost never catch someone sitting idly by the phone -- you will get the answering machine.

Also note that we can not accept phone orders or orders via email. We are only set up to take orders through the online shopping cart system.