Questions: Write to Debby
Questions about a SPECIFIC order that you've placed.
include the order number. If you
don't have an order number, this is not the person to write to!
To save you
writing the often asked question:
How to Add to an Order: You can add to an order
if it isn't scheduled to ship within the next 8 days.
select 'Ship with Previous Unshipped Order' when checking out to get an
adjusted S&H rate.
We will then combine orders in house.
We can't add to your order in house because we don't have (nor want) access to your credit card
PLEASE don't write and ask us to add to your order.
We can't. It has to be done by you online.
Technical Problems : Write to Debby For
problems of a shopping cart/software/technical nature or Errors or
Problems you're having on the website but the answer is probably right
How do I change
quantity? Change the 1 to 2 (or what you
want) and click Update which locks in the quantity.
card was declined and now it looks like I've been
charged twice. Nope, not so! A
declined transaction consists of a temporary
charge and then a near instant void. The void just doesn't show up for a few
days. Each order can only have one charge after
which the cart is emptied so there can never be two real charges.
Questions, etc. Write to Pete if
your question isn't answered below.
Trade Quart Pots (TQt.) which are 1.68Pints (794 ml) liquid measure.
(This is at the top of every plant page)
Plant price: To the left of the plant name above the shopping
cart button with the plant listing
Plant height -- in general, our boxes are 13" tall and plant plus
5" tall pot must fit so most plants don't exceed 8" in height
Some trees (and a few perennials that can't be cut back are taller than
8" but in general most plants are 6-8" tall or shorter.
Plants are cut back periodically so that they remain in a shippable size
for our boxes.
Catalogue - We don't have one -- we're an Internet based business
and can't justify cutting down a forest to print a massive
catalogue when orders have to be placed online anyway!
Discount - We are Retail growers and have No Wholesale Discounts
Shipping Only - we don't ship outside the US or to Hawaii or
Names - can be placed in the Search
feature if you don't know the Botanical Name
do you have in stock? Type the plant name in the 'Search'
box, upper right corner of most pages. The results will show
you exactly how many we have in stock at that moment.
plant I want Available? If you
can put it in your cart, we have it.
Write to Pete
for questions like these:
"When will this plant be available again?"
like to order more than you show available?
"Can you get/grow more for me",
"Can you put me on a waiting list, etc.
We are unable to answer general gardening
questions or make suggestions about planting combinations.
There are too many of you and too few of use to offer that service.
It's just outside the scope of what we can do but there's a wealth of
information here on every aspect of gardening:
Dave's Garden Forums
check that you enter a correct E-Mail address. We have no way to
respond or reach you if your E-mail address is wrong. About 1 out of 10 mails
come in with a mistyped address! If you don't get a reply, you can
bet we got a mistyped address!