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1. Our
website depends on your Browser allowing Permanent Cookies (as opposed to
Session Cookies - which last only as long as you have a site open). This
is true for many websites -- Amazon.com and Barnes and Noble for example.
2. If you're having problems with the
shopping cart, contact
Tech
Support
3.
Our new shopping cart is very
secure: It's on a Secure
Server and credit card information is encrypted with 128-bit
encryption. However, we
realize that with all the TV commercials and press, people have concerns
about credit card fraud, so we offer two other ways to pay as well when
placing an online order.
You can order online and pay by:
-VISA/Mastercard
online on a secure, encrypted server
-VISA/Mastercard and call in your credit card information.
-Checks/Money Orders
4.
Credit cards are charged when the order is processed. This
guarantees that the plants are being held for you, even if you place the
order months in advance.
5.
Clarification of how a Shopping Cart
works or "It was in my Shopping Cart
and now it's sold out."
Please realize, that unlike a real shopping
cart in a store, when you put items in ANY Online Shopping Cart, it is
not really yours until the order is submitted! You can have
items in our cart for up to 5 weeks while you shop and make up your mind
BUT these items are not actually yours until you pay for them. (This
is true for ALL shopping carts - not just ours.)
What this means is that you can have items
in your cart and by the time you place your order, we could be sold out,
especially if they're in your cart for extended lengths of time. We
say this, not to rush you, but just so you understand how a cart
works. This is true of ALL CARTS, not just ours. We've had
several questions about this recently and felt it needed to be addressed
here on the Storefront.
If you are shopping online, realize that we
grow a lot of plants -- about 2500 varieties of Perennials, plus
Small Shrubs, Vines, etc. in a season -- but we only grow a
limited number of each variety. If you have your heart set on
something, you should place your order as soon as possible. Plants
are not held until the order is actually placed. They
are not yours when they're in your shopping cart -- someone can grab one and
run to the check out!
6.
We are a completely web based business. All orders must be placed online. Why
we don't
accept Phone
Orders.
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