Our Shipping Boxes are 12" or 13"
tall. Occasionally a shrub or (more likely) a tree is simply too tall to
fit in our normal boxes and would be harmed by being cut back. This would happen to a tree for example that can't have
the central leader pruned. If the tree/shrub is soft and flexible, we can
often bend the top gently over to get it to fit or make a false bottom in the
box and put the one tall plant on the diagonal which gives us some extra length.
In addition to a few tall trees, occasionally
Tall 'Aroid's (Arisaema, Amorphaphallus) or Lillies that can't be
cut back means we have to
go up to a 36" long tube box for the oversize plant. The use of a long box is a rare exception.
(Maybe a hundred in an entire shipping year.)
We charge one $4.00 oversize fee for an order
that has a plant(s) that we simply can't get into our normal boxes.
We pay the difference in postage and cover the
cost of the extra box, labels, labor to deal with the 2nd box, so basically
cover at least half of the expenses.
Fortunately, if you order more than one tall
plant, we can tape the tube boxes together and ship them as one so even if there
are multiple tall plants, there's only one $4.00 Fee.
Should this happen, we contact you for payment of
the $4.00 oversize plant shipping surcharge. But it's really pretty rare.