Our Shipping Boxes are 12" or 13"
tall. Occasionally a shrub or (more likely) a tree is simply too tall to
fit in our normal boxes and would be harmed by being cut back. This would happen to a tree for example that can't have
the central leader pruned. If the tree/shrub is soft and flexible, we can
often bend the top gently over to get it to fit or make a false bottom in the
box and put the one tall plant on the diagonal which gives us some extra length.
But if the plant is too tall for that, we have to
go up to a 36" long tube box for the oversize plant. The use of a long box is a rare exception.
(Maybe a hundred in an entire shipping year.)
We charge one $4.00 oversize fee for an order
that has a plant(s) that we simply can't get into our normal boxes.
The tall plant(s) have to be shipped in a separate box so there is automatically
a $4.90 charge by the post office.
We try to
notify you in advance that there will be an additional charge made to your
account but occasionally, we're not even aware that a certain plant has outgrown
the normal boxes until it shows up in the 'pulled for shipping' area. At
that point, we simply pack in the 'long' box and add the $4.00 charge to your
account at the end of the packing day and notify you. (We pay the balance above
$4.00 which is usually around the same amount. In other words, we split
the cost of the oversize box with you.)