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Frequently
Asked Questions
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Use your Browser's Back Button to return
to where you were after reading this page.
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1. How to I check the contents of my cart
or check out?
At the
top right corner of every plant page, there
is a link to check your cart.
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2. How do I add an item to my
cart?
Click on the shopping cart to the
left of the name of the plant.
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3. How do I change the quantity to
greater than one?
To change to quantity to more than one, while on the Cart page,
change "1" to the number you want and hit Recalculate.
Then to continue shopping you can go
to the Main Plant Menu or hit
your Back but TWO TIMES ignoring the old temporary page that had 1
in the cart. (This is actually just an imaginary cached page! :-) This
is a unique method (and may seem cumbersome at first) but, because of
the the huge number of plants we have, it's really more efficient. The
alternative, after you adjust a quantity, would be to send you to a
main plant menu page which is a choice we give you. But if you're working systematically through
our huge website and are halfway down the Salvia page, going to a
main menu would be annoying. By hitting the Back Button twice
(and ignoring the temporary page in between the two mouse clicks,
you will be exactly where you were. This is MUCH FASTER.
Computer Tip: This 'Back
Button' technique, by the way, works on any website. Takes you
back to exactly where you were. |
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Do you have pictures of the
Plants? Why aren't they on the description pages?
By clicking on the plant name, you
will be taken to a page with plant photos. To return, hit you
Back Button. The reason we don't put Thumbnails (small plant
photos) on the catalogue pages is that we have so many plants, that
it would take folks with Dial Up Connection much, much to long for
the page to load. This way, you only look at photos that YOU
want to see.
Computer Tip: You can
click your right mouse button and by choice, open the picture link
in a separate window. |
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4. Do you have a paper catalogue?
We only have an online catalogue - no
paper catalogue. Paper catalogues are out of date before
they're printed and we have so many plants that a printed catalogue
would be a book. But we do have our entire website on CD for
folks with slow Dial Up Connections. Website
Companion
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5. Why are your shipping prices
apparently high?
It's because, unlike most online
companies, we include Handling with Shipping rather than
incorporating the necessary expenses of packing, supplies, labels,
boxes, order processing, etc. into the cost of the plants. It
seems more logical to us that way and we still have local customers
who occasionally pick up plants here at the nursery and don't want a handling fee
incorporated into the plant price. (We notice, in the past few
years, at least two other Nurseries have switched to this more
logical system -- Plant Price and separate Shipping/Handling fee. |
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6.
What is the little lock that shows up on the check out page?
Many of you have probably noticed the lock or key icon that appears
occasionally in your web browser and wondered what this icon really
means and what a merchant needs to do in order to have the same icon
appear on their Web stores checkout pages. The lock or key icon
(depending on which browser you are using) is an indicator to
confirm that you are accessing a page protected by "Secure Socket
Layer" (SSL) encryption. In layman's terms, it means that the data
being displayed on the page, as well as any information inserted by
a customer on the page, is encrypted when being transmitted from the
customers browser to the server and vice versa. It is important to
note that this alone does not guarantee that data on the server is
impenetrable, however is does assure customers that a snooping
"outsider" is unable to read the information as it is being
transmitted through the World Wide Web. |
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